Contact and Electronic Communications
Information We Collect About You
We collect two types of information from you when you visit our Sites or register for an event: (1) “personally identifiable information” (“PII”) (as defined below) and (2) non-personally identifiable information (“NPII”) (as defined below).
Examples of PII data include payment information includes your participation history in the conference, general payment information (no credit card numbers stored),
“NPII” can be technical information or it can be demographic information, such as your age, gender, or interests. Non-personally identifiable information may also mean aggregated, non-identifiable or anonymized information. Non-personally identifiable information does not identify you personally. If you do provide us with non-personally identifiable information, we may use it for the purposes described in this statement or where it is collected, or any other legal purpose. Examples include:
- Internet Protocol (IP) address.
Your “IP address” is a number that lets computers attached to the Internet know where to send you data, such as the screens and pages of our services that you view. We use this information to deliver our screens and pages to you upon request, to tailor our services to the interests of you and our other visitors, and to measure traffic to and within our services.
- Demographic Information.
“Demographic information” may be your gender, age, zip code, and interests. We may collect such information about you through our services and use it to provide you with personalized services and to analyze trends to ensure that our services and the information on them is targeted to meet your needs. Please note that we also consider aggregated information, which is not personally identifiable, to be non-personally identifiable information.
- Device Information.
“Device Information” may include information we collect such as your hardware model, operating system version, unique device identifiers and mobile network information including phone number. We may associate your device identifiers or phone number with your account.
- Location Information.
When you use ASH services we may collect and process information about your actual location. We use various technologies to determine location, including IP Address, Global Positioning Systems and other sensors that may provide ASH with information about nearby devices, Wi-Fi access points and cell towers.
How We Use Information
Personally Identifiable Information. If you do provide us with personally identifiable information, we will only use it for the purposes described in this statement or where it is collected.
We use personally identifiable information to provide you with services, to provide members with certain opportunities, for Site troubleshooting and maintenance, to communicate with you about your registration, opportunities and our services, or to conduct marketing research. We also use personally identifiable information in our services to:
- help us create and publish content most relevant to you;
- allow you access to certain areas of our Sites;
- alert you to special offers, updated information, and our other new services or those of other third-parties;
- forward promotional materials and to fulfill the terms of such promotion if opted in;
- complete a transaction or service requested by you;
- target our services to your needs;
- Identify you as a previous attendee;
- contact you in response to sign up forms such as “Contact Us” or “Order Inquiry”; and allow you to register for meetings, apply for special discounts, and to request additional information.
Reports. We periodically prepare analyses and reports reflecting visitor and member use of the services. In preparing these reports, we may combine and analyze the personal information you provide to us with information from other sources. However, these reports will only include aggregate information about visitors and members. The information in these reports will not identify individuals.
Sharing and Disclosure
Personally identifiable information. Primarily, we may share or disclose your personally identifiable information in the following instances:
- To fulfill a service to you.
- To complete your purchase.
If you choose to make a purchase on or through our services, we may ask you for your credit card number, billing address, and other information in connection with completing such purchase, and we may use such information to fulfill your purchase. We may also provide such information, or other personally identifiable information provided by you, to unaffiliated third-parties to complete your purchase (for example, to process your credit card).
- To comply with law, or in the good faith belief that such action is necessary to conform to the requirements of law, or comply with legal process served on us, and to protect and defend our rights or property, including our rights and property and our services, or act in urgent circumstances to protect the personal safety of you and our other visitors.
- To third parties as part of a corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
- To protect against fraud and potential fraud.
We may verify the information you provide using our services through third parties. In the course of such verification, we may receive additional personally identifiable information about you from such services. In particular, if you use a credit card or debit card to purchase services with us, we may use card authorization and fraud screening services to verify that your card information and address match the information you supplied to us, and that the card has not been reported as lost or stolen.
Non-personally identifiable information. We may share and disclose your non-personally identifiable information for the purposes described in this statement or where it is collected, or any other legal purpose, including, when and where applicable, sharing and disclosing non-personally identifiable information combined with personally identifiable information.
Legal Disclosure. We may disclose information about you and your use of the services if we believe that such disclosure is reasonably necessary to:
- Comply with the law and/or legal process where a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding);
- Protect or defend our rights and/or property or the rights and property of others;
- Respond to claims that the content(s) of a communication violates the rights of another.
Credit Card Information
Controlling Your Information
Upon request we will attempt to delete information we have collected about you, where technically feasible, after we receive a request from you to delete information. Please be advised that by requesting that your data be removed from our database, you will be unsubscribed from our services.
Please be advised that we may reject requests that are unreasonably repetitive, require disproportionate administrative or technical efforts, risk the privacy of other individuals or would be commercially unreasonable or impracticable.
We will retain your information for as long as your account is active or as needed to provide you services.
Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opt Out and Opt In
Opt-Out of Communications:
You may choose to not receive promotional email communications from us and can opt-out of:
receiving other types of communication from us, such as emails or updates regarding new services and products offered on or through our services and any new features or services on our services;
You may exercise your opt-out by ticking or un-ticking the appropriate box, if such checkbox where such information is collected, or by contacting us. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the applicable email.
Cookies and Tracking
Third-Party Links and Websites
Social Media and Community Platforms
How We Protect Your Information
Our company maintains reasonable and appropriate measures to protect your information from loss, misuse and unauthorized access, disclosures, alterations and destruction taking in to account the risk involved in the processing and the nature of PII. Unfortunately, no site, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that information about you will not be disclosed, misused or lost by accident or by the unauthorized acts of others.
California Residents Rights
(As provided by California Civil Code Section 1798.83)
A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (“California customer”) is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed.
California customers may request further information about our compliance with this law by e-mail. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address.
Information Regarding Commercial Electronic Messages (“CEM”) in Canada
Canada’s Anti-Spam Law requires that the Company obtain the express consent of Canadian citizens before sending an electronic message such as an email that contains a promotion about our products. We will ask you for your explicit consent when you provide us with your email address or other personal information through which we intend to encourage your participation in a commercial activity, such as a promotion for our products.
If you explicitly consent to receiving CEM, each communication sent to you will contain an option to unsubscribe to the communications or to revoke your consent to receive CEM. Alternatively, you can contact us at the address or email provided below in the “Contact Us” section to be removed from our mailing lists.
Your Rights and Choices
You may have certain rights regarding the personally identifiable information we maintain about you. We offer you certain choices about what personally identifiable information we collect from you, how we use that information, and how we communicate with you. You may refrain from submitting information directly to us, although doing so may impact our ability to provide the products, services, and information you request.